If your online order is regular or express once dispatched, we’ll send you an email letting you know your order is on the way!

You will receive an email with the tracking link. Please allow up to 24 hours for your tracking number to start showing updates.

For online orders, we offer the following options with delivery estimates calculated at checkout:

- Regular Delivery : Next Day Delivery in Dubai – Sharjah – Abu Dhabi, and 2-3 Days for Umm Al Quwain – Ras Al Khaima – Fujairah – Ajman and Al Ain

- Express Delivery : Only available in Dubai and we can deliver in the same day.

- Remote Areas : 3-5 Days as per the table

- Regular Delivery : Next Day Delivery in Dubai – Sharjah – Abu Dhabi and 2-3 Days for Umm Al Quwain – Ras Al Khaima – Fujairah – Ajman and Al Ain

- Express Delivery : Only available in Dubai and we can deliver in the same day.

- Currently we cover UAE only

- Currently we cover UAE only 

For efficient and timely deliveries, if the recipient is not available at home, our delivery team will contact the customer by phone. Upon receiving explicit confirmation to leave the package at the doorstep, the delivery will be completed as instructed.

Fast Delivery is our on-demand delivery service, allowing you to get the products you love delivered from a store directly to your door within the same day at the cut-off time of 12pm

At checkout, if Fast Delivery is available for your order (based on your order time) – you will be able to select the option as your delivery method at checkout. Staff at a nearby store will pick and pack your order ready to be collected by our on-demand delivery partner and will be delivered to the nominated address.

No, delivery fees apply to all Fast Delivery orders. Unless there is an active ‘Free Fast Delivery’ promotional period.

The delivery fee will be visible at checkout, this fee is based on the distance from the store to your delivery address.

Yes, you will be able to place and receive Fast Delivery orders on weekends and public holidays depending on your location and stock availability.

• If this occurs you will be sent an email to notify you that one or more of the products are unavailable from your order. You will be prompted to choose from the below actions:

• Choosing to receive a partial order with the available products; and cancelling the products that are out of stock. A revised transaction value will appear in your account to allow you to finalise your order with payment.

• Choosing to cancel your entire order. The transaction value will be refunded to the payment method that the order was placed with, including the delivery fee.

• If you do not take action and choose an option within 7 days of placing the order, it will be cancelled.  

Yes, you will be updated on the status of your order via Whatsapp and email throughout the process. You can also check your order status by logging into My Account

If you are experiencing issues or delays with your Fast Delivery order, please contact our Customer Service team to provide assistance. Submit a request via Contact Us.

No, unfortunately you are unable to make a change or cancel your order once it has been placed. We aim to pick and dispatch orders very quickly to reduce the time it takes to be delivered to the customer.  

For information on how to return a Fast Delivery order, please refer to Returns & Refunds. 

If you are not home at the time of delivery, someone else at the address can accept your order. upon accepting this order, we require the customer to present a valid form of photo ID.

If you are not home at the time of delivery – your order may be left unattended or returned to the store your order was dispatched from, depending on the proximity of the delivery address to the store, it will be returned to the store for collection.

You will be able to contact the store to organise a new delivery time or collect the order in-store. Please note, additional delivery fees will apply if you missed the second delivery attempt.

To arrange an in-store collection or redelivery, please contact the store your order was picked from (as indicated in your order confirmation email). Refer to our Store Locator for contact details for the specific store.

Yes, you will be charged an additional delivery fee if you missed the second delivery attempt.

Alternatively, if you have missed your delivery; once the order is returned to the store it was picked from, you can collect your order in-store.

Change of mind? Read the steps on how to initiate a return your Fast Delivery order in Returns & Refunds. All change of mind returns must comply with our Returns Policy, please refer to information on exclusions.